Below are the answers to the most frequently asked questions:

Products :

Do Kiddy Books pose a risk to young children?
Our books and products are categorized by age and are designed to be safe for children. Some of the activities contain small detachable items, but their material and size is suitable for children
What fabrics are used in your books?
Our books are made entirely of polyester and acrylic fibers.
The accessories are in knit or felt. All of our books are lab tested and are CE certified and compliant.
How do I wash my Kiddy Book?
Hand wash, preferably with a damp cloth with a little bit of soap. Do not wash in the machine!
I can't find an answer to my question

Please send us a message using the contact form https://mykiddyshop.com/en/contact-us

Your order :

Order Tracking
To track your order, you can follow the link sent to you by email following the shipment of your order or in your customer area, in the "Orders history and details" section.

If you don't have an account, you can go to here for guest order tracking.

Is it possible to cancel my order?
Please contact us as soon as possible after your order. If we have not yet processed your order, it is possible in some cases to cancel it.
What are the delivery times ?
From receipt of the order and payment, your order will be shipped to you within 24 hours (excluding weekends and February days).
Your orders will be delivered by post in 48 hour.
Delivery
We work with La Poste for all shipments to mainland France and Europe
For France:
Colissimo Point Withdrawal at La Poste, in Pickup relay = € 4.47
Colissimo Home without signature = 5.67 €
Colissimo Home with signature = € 6.67
Product Returns
If the product does not meet your expectations, you have a legal period of 14 days to return the product.
Return costs are the responsibility of the buyer.
You must enclose a copy of the purchase invoice with the return package, otherwise we will not be able to process the refund.
Remember: the return package remains your responsibility until it arrives in our warehouses, so it is important that you keep the proof of postage until it arrives with us!
Promo code
If your are eligible for a promo code. This should automatically appear on the cart page.
If this is not the case, we invite you to contact us.
There is an item missing from my order, what should I do?

Please send us a message using the contact form https://mykiddyshop.com/en/contact-us

Payment :

Are my informations secure ?
Yes ! The "HTTPS" present in the URLs of our store testifies to the quality of our services.
HTTPS is the variant of "http" secured by the use of SSL / TLS protocols. HTTPS is used to protect the financial transactions of merchant sites.
As e-merchants, we are aware that the use of SSL is becoming essential these days. This is the best way to protect your data and protect yourself against any hackers or identity theft.
Visually, the SSL certificate is represented by a padlock which appears in the url bar of the web browser.
It is also represented by an "s" which means "secure" and which is added to the "http" protocol on the website in the address bar.
What payment methods are available?
We accept online payments by Visa, Master and American Express cards. Your payments are encrypted and secure using the Stripe platform.
What if my payment is declined?
Follow our advice: check the information you entered on the payment form (expiration date, name of the credit card holder and CVC code). If the payment is still declined, use another payment method or contact your bank.

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